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What areas do you serve?
Answer :
We serve families in the Petworth area, Washington DC, Maryland, and Northern Virginia.
Are your caregivers certified and insured?
Answer :
Yes, all of our caregivers undergo a thorough background check, are insured, and hold CPR certifications to ensure the safety and well-being of your family.
How do you match a caregiver to a family?
Answer :
We carefully consider each family's unique needs, preferences, and values, and match you with a caregiver who best aligns with your requirements and personal beliefs.
Can you accommodate families with preemies or multiples?
Answer :
Yes, our experienced team is well-versed in caring for preemies and multiples, providing the specialized support and care your family needs.
Are your services pediatrician and OBGYN recommended?
Answer :
Absolutely. Our team is highly recommended by pediatricians and OBGYNs due to our compassionate approach and expertise in postpartum care.
How do you handle emergencies or sudden changes in our needs?
Answer :
Our caregivers are trained to respond calmly and effectively in emergency situations. In case of sudden changes in your needs, we maintain open communication and adapt our support to ensure the well-being of your family.
How flexible are your care packages?
Answer :
We offer a range of care options, from a single night to ongoing support. We also provide customizable care packages to suit your unique needs and preferences.
What if we need to reschedule or cancel a booked service?
Answer :
We understand that circumstances can change. If you need to reschedule or cancel a service, please contact us as soon as possible, and we will do our best to accommodate your needs.
How can we pay for your services?
Answer :
We accept various payment methods, including credit cards, bank transfers, and personal checks. We'll provide detailed payment instructions upon booking our services.
How do we get started with Sun and Moon Carers?
Answer :
To get started, simply contact us to discuss your needs, and we'll help you find the perfect caregiver to join your family during this special time. We look forward to supporting you and your newborn on this beautiful journey.
What is provided during overnight care?
Answer :
During overnight care, our caregivers offer: Support for breastfeeding or bottle-feeding Gentle burping and diaper changing Attentive monitoring Preparing and cleaning bottles with care Recording your baby's patterns (eating, sleeping, elimination, and mood) Sleep conditioning to help establish healthy routines
What do I need to provide and expect from my Newborn Specialist?
Answer :
As a client, you should provide a safe and comfortable space for your newborn and the caregiver, along with any necessary supplies (diapers, bottles, etc.). In return, you can expect professional, compassionate care tailored to your baby's needs, open communication, and personalized support.
I am breastfeeding, how does that work?
Answer :
Our caregivers will work closely with you to support your breastfeeding goals. They can bring the baby to you for feedings, assist with proper latching, provide guidance on pumping and storage, and support your overall breastfeeding journey.
What is the difference between overnight care and awake care?
Answer :
Overnight care is specifically focused on providing care for your newborn during the night, allowing parents to rest. Awake care, or daytime care, involves supporting parents and their newborn throughout the day with tasks such as feeding, diaper changing, laundry, and meal preparation.
What do I need to provide for my Newborn Care Specialist for 24-hour care?
Answer :
For 24-hour care, you should provide a comfortable space for your caregiver to rest when not actively attending to your baby's needs, as well as necessary supplies (diapers, bottles, etc.), and access to bathroom and kitchen facilities.
Do your Newborn Care Specialists have background checks and insurance?
Answer :
Yes, all of our caregivers undergo a thorough background check and are insured to ensure the safety and well-being of your family.
Does Sun and Moon Carers have agency fees?
Answer :
Our fees are included in the rates for our services. Please contact us to discuss the specific costs associated with the care you require.
Can we choose the specialist who will be providing care for our family?
Answer :
We carefully match caregivers to families based on their unique needs, preferences, and values. While we strive to find the perfect fit, you are always welcome to provide input and express any preferences you may have.
Do you have specialists who provide care for preemies, multiples, or babies who suffer from colic and/or reflux?
Answer :
Yes, our experienced team is well-equipped to care for preemies, multiples, and babies with specific needs, such as colic and reflux. We will work with you to ensure your baby receives the specialized care they require.
